Appointments

Routine Appointments

Consultations are by appointment only, unless within the walk-in clinic (9.00am -10.30am). Telephone 01786 463831 and ask for an appointment with the doctor or nurse. 

If you wish to see a particular doctor you may have to wait longer. We try our best to keep to our allocated times (10 minutes for a single appointment). If you have more than one issue to discuss, please book a double appointment. Please try to do the same and arrive on time, it may not be possible to get seen if you arrive late for your appointment. If you cannot keep your appointment, contact us so that it can be made available for someone else.

One Appointment is for ONE patient only Please make a separate appointment for each person wishing to see the doctor or nurse, this includes families and young children.

Walk-in surgery

GP only Monday to Friday 9.00 - 10.30am and pre-discussed blood appointments.  No need to pre-book. You cannot specify what doctor/and or nurse, you want to see.

Evening Appointments

Evening doctor appointments are pre-bookable on a Tuesday from 6.00pm.

Telephone Consultation

Monday - Friday 13.45 only - Must be pre-booked either by phone or coming into the surgery during opening times 8.00am - 6.00pm.

Specific Clinics

For Sexual Health, NHS Travel appointments, please contact reception to book, as these are done at set times and are not possible in a walk-in or regular GP appointment. If in doubt, phone and contact reception.

Urgent/Emergency Appointments

If you think your condition needs urgent attention please call the medical centre reception on 01786 463831. Please advise the receptionist briefly of your emergency. The receptionist will take your details and a telephone number and will pass this information to the on-call GP, who will return your call and discuss in more detail your symptoms and arrange an appointment if necessary.

Urgent cases will always be seen promptly, but you cannot specify a GP, it will be the one on-call. Be aware, you cannot specify male or female, however, if the GP feels you need to be seen by one, this will be taken into account. 

If you need urgent advice, a doctor is always on-call between the hours of 8.00am to 6.00pm Monday to Friday.

*IF YOU HAVE AN EMERGENCY WHEN WE ARE CLOSED, PLEASE CONTACT NHS 24 111, OR DIAL 999 IF IT IS A LIFE-THREATENING EMERGENCY*

Who should I be seeing?

Please be aware that your first point of call may not always be a General Practitioner. Other healthcare professionals may be able to help you initially. Look at your symptoms and see if the below healthcare professionals can help you.

Our in-house Practice Nurses

• Sexual Health Check Ups (only if not symptomatic/concerned and just for females)
• Repeat contraceptive pill and advice, plus emergency contraception
• Asthma check ups
• Smear tests
• Travel vaccinations
• Tests including blood pressure, bloods, ECGs, diabetic review, CVD reviews
• Wound dressings

Pharmacy

• Urinary tract infections (only if you are 16-65, not pregnant and had recurrent UTI's)
• Emergency contraception 
• Thrush (age between 16-60)
• Conjunctivitis 
• Skin infections (cellulitis, eczema, nail infections, bites, verrucas)
• Minor ailments (less than 5 days)
  • Nasal problems, coughs, sore throats and colds
  • Hayfever
  • Earache
  • Pain relief
• Stop Smoking advice

For any medication queries you can contact your local pharmacy, or alternatively phone us and ask to speak to our in-house pharmacist Priya. 

Opticians

• For any eye problems - please consult your optician

Physiotherapist

• For minor muscle or joint problems, if you are over 16, please visit  www.nhsinform.co.uk/msk
• Or call 0800 9179390 Monday - Friday 9.00am - 5.00pm and speak to a call handler who will be able to direct you to the right care.

Sexual Health

• IF symptomatic - BOOKED appointment at our Lifestyle Clinic
• or contact Central Sexual Health - 01324 566693

Telephone Advice

If you wish to speak to a doctor during normal hours, we have telephone consultation appointments that may be booked through reception.

These appointments are at 13.45 pm each day. 

Home Visits

If possible, please try to contact reception before 10am if you require a home visit. 

The doctor on-call may phone you back to get more information, or it may be that it can be dealt with over the phone, it may be more appropriate to send a nurse, or it may be required that you attend the hospital. 

House visits are only available for patients who are housebound because of illness or disability. 

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities equipped in the medical centre for examining and treating patients.